Microsoft 365 Administration

The recurring work: joiners, movers and leavers; licence housekeeping and right-sizing before renewal; group, distribution list and shared mailbox changes; policy and sharing configuration as the business changes; monitoring of sign-in and admin activity; and the day-to-day problems. It is the work that has no project attached to it and therefore tends not to get done.

Because a correct configuration describes the organisation at one moment, and the organisation keeps changing. People join, leave and change role; projects start and finish; somebody needs an exception. Every one of those is small, and the accumulation is a tenant that no longer matches reality. Drift is not a failure of the original setup — it is the normal condition of any system in use.

Plenty of clients do, and we would rather set you up to than create a dependency. Routine tasks — adding a user, resetting a password, adding an alias — should be yours, and we document them for your specific tenant. What is worth keeping with someone who does it often is anything touching mail flow, DNS, conditional access or licensing, because those are the ones that are hard to undo.

Movers. Everyone has some process for joiners because a new person cannot work without one, and most have something for leavers. Almost nobody removes access when someone changes role — permissions accumulate quietly for years, and the result is a long-serving employee with access to everything they have ever touched.

It depends on user count and which model you want, and it is quoted as a monthly figure rather than hourly. An hourly arrangement for recurring work rewards slowness and makes clients hesitate before asking, which is the opposite of what you want from the people running your platform.

No. We will administer a tenant whose licences you buy elsewhere. Buying through us as a CSP reseller means the billing and the support sit in one place, and you are invoiced in INR with GST — but it is not a condition of the administration service.

You keep your tenant, your data and your documentation, and we hand over admin access. Tech Geum holding administrative rights to your Microsoft 365 is a convenience for you, not leverage for us. Any arrangement that makes leaving difficult is one you should be suspicious of.

For agreed scenarios, yes — a cutover, a migration weekend, or a live incident such as a compromised mailbox. Routine administration runs during business hours, which has the advantage of being the same hours you work, unlike a global queue.