Microsoft 365 Training

What each role needs to do their job, in your tenant, with your files and site names. For most people that is 45 to 60 minutes covering where files belong, how to share rather than attach, how to find things, and a few Outlook habits. Specialist sessions for managers, document-heavy roles and whoever administers the tenant run separately.

Because the failure mode is not people being unable to use it — it is people using it the way they used the last thing. Files saved to a desktop, documents emailed as attachments, work happening in private chat where it is invisible to everyone else. None of that produces an error message, and all of it quietly wastes what you paid for.

Not all at once on go-live day, which is the most common and least effective approach. A short session just before or at cutover covering what changes, then role-specific sessions over the following weeks, then a check-in a month later. That last one is consistently the most valuable, because by then people have hit real problems and have real questions.

Both. Remote works well for most sessions and is easier to schedule in short blocks, which suits how this material is best delivered. On-site is worth it for the first session with a larger team, where the questions people will not type into a chat tend to surface.

Then shorter sessions, smaller groups, and a written reference they can keep. What does not work is a long session pitched at whoever in the room is most comfortable, which leaves everyone else quietly convinced they are the problem. Pace is set by the room rather than by the material.

Yes, and we would rather you were self-sufficient for routine work. A half-day covers adding and removing users, resetting MFA, shared mailboxes and licence reassignment, plus a documented list of what to escalate rather than attempt. Anything touching mail flow, DNS or conditional access is on the escalate list, because those are the ones that are hard to undo.

It is offered as a separate 30-minute session and it is the one we most often recommend, annually. Recognising phishing and invoice fraud as they actually appear — not as textbook examples — is the highest-value half hour on the list, because the attacks that succeed are the ones that look entirely ordinary.

Per session rather than per head, so the cost does not discourage you from including everyone who would benefit. Quoted after a short conversation about roles and headcount. Where training accompanies an implementation it is usually folded into that scope.