Zoho FSM
Field service is won or lost between the phone call and the technician's report — the part most businesses still run on WhatsApp.
Zoho FSM (field service management) turns service requests into estimates and work orders, schedules and dispatches technicians from a map, gives them a mobile app for job details, parts and photos, and turns finished jobs into service reports and invoices. Maintenance plans schedule recurring AMC visits automatically. We set up your services and parts, territories and crews, job sheets and maintenance plans, and connect FSM to Zoho CRM for customers and Zoho Books for invoicing. Complaints that start as support tickets can come from Zoho Desk.
Last reviewed — prices, plan details and other figures on this page were checked then.
The parts of Zoho FSM we configure
Zoho FSM is priced by appointments per month, not by technician. The plan is usually decided by whether you run AMCs, which need maintenance plans on Professional.
Requests, estimates and work orders
Service requests from calls, web forms or Zoho Desk become estimates and work orders with the services and parts needed, on every plan including Free.
Dispatch and scheduling
A dispatch console to assign jobs, with maps and location tracking, trips and crews from Standard. Territories, skills and shifts from Premium send each job to a technician who can do it.
Technician mobile app
Job details, customer history, directions, parts used, photos, checklists and the customer's signature, recorded at the site. Job sheets start at Professional.
AMCs and maintenance plans
Annual maintenance contracts set up as maintenance plans that create visits on schedule, with asset history for every installed unit. Both start at Professional.
Reports, invoices and payments
A service report at the end of each job, invoices and payments on every plan, and grouped invoices from Professional. Invoices can sync to Zoho Books for accounting.
CRM, WhatsApp and automation
Customers and contacts from Zoho CRM, WhatsApp updates to customers from Professional, and workflows, custom functions and webhooks for the steps specific to your business.
Which Zoho FSM plan fits
Count the appointments you complete in a busy month — each visit is one appointment. Then decide whether you need AMC maintenance plans (Professional) or skills and territories (Premium).
| Plan | Per org / month | Includes | What it adds |
|---|---|---|---|
| Free | ₹0 | 30 appointments, up to 20 users | Requests, estimates, work orders, services and parts, dispatch console, service reports, invoicing and payments, mobile app, workflows. |
| Standard | ₹1,000 | 60 appointments, up to 200 users | Adds maps and location tracking, trips, crews, web forms, retainer invoices, custom fields, functions and reports, webhooks. |
| Professional | ₹1,500 | 60 appointments | Adds multi-day appointments, job sheets, asset management, maintenance plans, grouped invoices, time-based workflows and WhatsApp. |
| Premium | ₹1,750 | 60 appointments | Adds territories, field permissions, skills, shifts, scheduled reports and customer and workforce insights. |
Zoho India list price per organisation per month for 60 appointments, billed annually, as of October 2026, excluding GST. The price rises with appointments (for 100 a month: ₹1,660 / ₹2,500 / ₹2,910), and unused appointments do not carry over. Maintenance plans for AMCs start at Professional.
From WhatsApp job messages to tracked service
Technicians adopt the app only if it is quicker than a phone call, so the job sheet is designed with them, not for them.
- 1
Service review
We map how a job arrives, gets assigned, is done and billed today, and list the services, parts and AMC contracts you run.
- 2
Configuration
Services, parts, price lists, territories, crews, job sheets, maintenance plans and the Zoho CRM and Books connections set up.
- 3
Migration
Customers, installed assets and live AMC contracts loaded, so the first scheduled visits are already in the system.
- 4
Field trial and training
Two or three technicians use the app for a week, the job sheet is adjusted from their feedback, then everyone is trained.
Six reasons technicians stop using the app
Job sheets with thirty fields, so technicians fill them in at the end of the day from memory.
Parts not set up before go-live, so technicians type free text that never reaches stock or invoices.
AMC contracts left in Excel, so maintenance visits are still planned by hand.
Appointment volume underestimated, so the plan runs out mid-month in the busy season.
No trial with technicians, so the first complaints arrive from the field on day one.
Invoices raised in FSM and again in accounts, because Zoho Books was never connected.
How service businesses typically use Zoho FSM
Example scenarios, not client case studies: the setups we are most often asked for.
AC and appliance service
Installation, repair and AMC visits for air conditioners and appliances, with installed units as assets, parts tracked per job and maintenance plans creating seasonal service visits.
Solar installers
Site surveys as estimates, installation as multi-day appointments for a crew, and cleaning and inspection visits on a maintenance plan after handover.
Water purifier and filter service
Filter changes every few months scheduled automatically, technicians routed by area, and service reports and invoices sent to customers from the site.
Zoho FSM — common questions
How much does Zoho FSM cost in India?
Zoho FSM is free for 30 appointments a month. Paid plans are priced by appointments: for 60 a month, Standard is ₹1,000, Professional ₹1,500 and Premium ₹1,750, billed annually and excluding GST (October 2026). The price rises with appointments, not with technicians. Our implementation fee is separate and one-off.
Can Zoho FSM manage AMC contracts?
Yes, from the Professional plan. Maintenance plans create visits on a schedule for each contract, and asset management keeps the service history of every installed unit.
Does Zoho FSM work with Zoho CRM and Zoho Books?
Yes. Customers come from Zoho CRM, and FSM invoices can sync to Zoho Books so accounts are not entered twice. We set up both connections during implementation.
What is the difference between Zoho Desk and Zoho FSM?
Zoho Desk tracks customer requests and complaints to closure. Zoho FSM handles the visit: scheduling a technician, the route, parts used, the job report and the invoice. Businesses with both usually raise a work order in FSM from the Desk ticket.
How long does a Zoho FSM implementation take?
A team of up to ten technicians with a simple service list is usually live in two to three weeks. AMC contracts, installed assets, territories and CRM and Books integration take four to six weeks, including a field trial.
Related pages
- Zoho DeskCustomer requests and complaints that turn into FSM work orders.
- Zoho CRMCustomers, contacts and sales history for service teams.
- Zoho BooksAccounting that receives FSM invoices and payments.
- Zoho InventorySpare parts stock across godowns and vans.
- Zoho implementationHow we run Zoho projects, from process review to go-live.
- Zoho Partner in KeralaEvery Zoho app we implement in Kerala, across all 14 districts.
Talk to us about Zoho FSM
Tell us how many technicians you have, roughly how many visits a month, and whether you run AMC contracts. We will tell you which plan fits and how long the rollout takes.
- Job sheets designed with your technicians
- AMC contracts set up as maintenance plans
- A field trial before the full rollout
- Zoho CRM and Books connected so nothing is entered twice
Tech Geum is a Zoho Authorized Partner implementing Zoho for businesses across India and the GCC, and for Kerala's fourteen districts from our base in Malappuram.