Zoho SalesIQ in Kerala
Kerala enquiries arrive at all hours — from students, from patients' families, and from Keralites in the Gulf browsing at night their time.
We set up Zoho SalesIQ for builders, education and study-abroad consultancies, hospitals, travel and tourism businesses, and B2B companies across all 14 districts, from our office in Angadippuram, Malappuram. The product is covered on our Zoho SalesIQ page; this page is about what Kerala businesses usually need: website chat and WhatsApp in one console, bots that capture enquiries outside office hours, and every enquiry landing in Zoho CRM with an owner.
Last reviewed — prices, plan details and other figures on this page were checked then.
What a Kerala Zoho SalesIQ setup has to handle
WhatsApp as the main channel
In Kerala many customers will message on WhatsApp before they use a website form. Connecting WhatsApp and Instagram to SalesIQ puts those conversations beside website chat, answered by the same team and saved to CRM. From the Basic plan.
NRI and Gulf enquiries
Builders, colleges and travel businesses get enquiries from Keralites in the UAE, Saudi Arabia and Qatar, often after Kerala office hours. A bot collects the details and books a callback at a time that suits both sides.
Admissions and study abroad
Education institutions and study-abroad consultancies get the same questions every season. A bot answers course, fee and eligibility questions and hands serious enquiries to counsellors with the conversation attached.
Real estate site visits
Project pages with chat that asks budget, location and timeline, books a site visit, and passes the lead to the right salesperson in Zoho CRM.
Hospitals and clinics
Appointment and department queries handled by a bot, with chats routed to the right department during working hours.
Tourism and travel
Houseboat, homestay and tour operators answer international visitors in their time zone, with auto-translation of chats from the Professional plan.
What Zoho SalesIQ costs for a Kerala business
Zoho's India list prices apply in Kerala, per operator. A small team answering website chat and WhatsApp fits Basic; more visitors or several bots mean Professional.
| Plan | Per operator / month | Includes | What it adds |
|---|---|---|---|
| Free | ₹0 | 3 operators, 10,000 visitors a month, 100 operator chats | Basic visitor information, canned replies, file sharing, mobile and desktop apps. |
| Basic | ₹350 | 50,000 visitors, 1,000 chats, 1 chatbot | Lead and company scoring, proactive chat, routing and transfers, messaging channels such as WhatsApp and Instagram, audio and video calls, workflows. |
| Professional | ₹750 | 100,000 visitors, unlimited chats, 5 chatbots | Adds conversation monitoring, dynamic FAQs, auto-translation, real-time reports and custom widgets. |
| Enterprise | ₹1,200 | 200,000 visitors, unlimited chats, 10 chatbots | Adds Answer Bot, hybrid and AI self-help bots trained on your web pages, company enrichment, telephony and PBX integration, audit logs. |
Zoho India list price per operator per month, billed annually, as of October 2026, excluding GST. Visitor tracking, chatbots, bot sessions and brands can be added on. SalesIQ is also included in Zoho One and Zoho CRM Plus.
From missed enquiries to leads in CRM
- 1
Enquiry review
We list where enquiries come from today, what people ask, who answers and when, and what makes an enquiry worth a call.
- 2
Widget and channels
Website widget, WhatsApp and Instagram connected, with departments, business hours and routing set.
- 3
Bots and CRM
Bots for after-hours capture, qualification and callbacks, and SalesIQ connected to Zoho CRM with lead assignment.
- 4
Training and review
Your team trained on the console and mobile app, and bot flows reviewed after the first few weeks.
Zoho SalesIQ and CRM, delivered
A published case study from our GCC work, with the client name and what was built.
Zoho SalesIQ in Kerala — common questions
Do you set up Zoho SalesIQ for businesses across Kerala?
Yes, across all 14 districts from our office in Angadippuram, Malappuram. Most of a SalesIQ setup is done online, with on-site training where your team prefers it.
Can our WhatsApp enquiries go into Zoho CRM?
Yes. With WhatsApp connected to Zoho SalesIQ, conversations are answered from the SalesIQ console and can create or update leads in Zoho CRM with the chat attached. A WhatsApp Business account is needed.
How much does Zoho SalesIQ cost in Kerala?
Zoho's India prices apply: a Free plan for 3 operators, then ₹350, ₹750 or ₹1,200 per operator per month billed annually, excluding GST (October 2026). If you use Zoho One, SalesIQ is already included. Our implementation fee is separate and one-off.
Can the chatbot reply in Malayalam?
Bot messages can be written in any language, including Malayalam, and the Professional plan adds chat translation. We usually write bots in English with Malayalam options where your customers prefer it, and test them with your staff first.
Should support chats go to Zoho Desk?
If you handle service requests that need follow-up, yes. Sales chats go to Zoho CRM as leads; support chats can become Zoho Desk tickets with an owner and deadline.
Related pages
- Zoho SalesIQThe product: what it covers, plans and how we implement it.
- Zoho CRM in KeralaWhere Kerala enquiries land and get followed up.
- Zoho Desk in KeralaSupport tickets for Kerala customer service teams.
- Zoho One in KeralaSalesIQ, CRM, Desk and more on one licence.
- Feamish case studyZoho CRM and SalesIQ for a GCC business.
- Zoho Partner in KeralaEvery Zoho app we implement in Kerala, across all 14 districts.
Talk to us about Zoho SalesIQ in Kerala
Tell us where your enquiries come from, how many people answer them, and when they arrive. We will tell you which plan fits and how the bots and CRM connection would work.
- Website chat, WhatsApp and Instagram in one console
- Bots that capture enquiries after office hours
- Routing and callbacks for Gulf time zones
- Every useful chat saved as a Zoho CRM lead
Tech Geum is a Zoho Authorized Partner based in Angadippuram, Malappuram, serving businesses across Kerala and the GCC.