Zoho SalesIQ
Most website visitors leave without filling a form. Live chat and a well-built bot catch some of them while they are still interested.
Zoho SalesIQ puts live chat and chatbots on your website and app, shows who is browsing and what they looked at, scores visitors as leads, and brings WhatsApp, Instagram and other messaging channels into the same operator console. Chats become leads in Zoho CRM with the conversation attached, and support chats can go to Zoho Desk. We set up the chat widget, routing and business hours, build the bots, connect your messaging channels and wire SalesIQ into Zoho CRM.
Last reviewed — prices, plan details and other figures on this page were checked then.
The parts of Zoho SalesIQ we configure
Zoho SalesIQ is priced per operator — the people who answer chats. The plan is usually decided by visitor volume, the number of bots and whether you want AI answer bots.
Live chat widget
A chat widget styled to your site, with departments, business hours, offline messages, canned replies and chat transfer between operators. Routing and proactive chat start at Basic.
Chatbots
Codeless bots that qualify leads, book callbacks and answer common questions outside office hours. One bot on Basic, five on Professional; Answer Bot and AI bots trained on your web pages on Enterprise.
Visitor tracking and scoring
Who is on the site, where they came from and which pages they viewed, with lead and company scoring from Basic so operators reach out to the visitors most likely to buy.
Messaging channels
WhatsApp, Instagram, Facebook Messenger, Telegram and other channels answered from the same operator console as website chat, from the Basic plan.
Zoho CRM integration
Chats create or update leads and contacts in Zoho CRM with the transcript attached, and operators see CRM history during the chat. Visitor activity is visible to sales on the CRM record.
Support handover
Support chats become Zoho Desk tickets, so a question that cannot be answered in the chat is still tracked to closure.
Which Zoho SalesIQ plan fits
Count the operators who will answer chats, then check your monthly website visitors. Most small and mid-size sites fit Basic or Professional.
| Plan | Per operator / month | Includes | What it adds |
|---|---|---|---|
| Free | ₹0 | 3 operators, 10,000 visitors a month, 100 operator chats | Basic visitor information, canned replies, file sharing, mobile and desktop apps. |
| Basic | ₹350 | 50,000 visitors, 1,000 chats, 1 chatbot | Lead and company scoring, proactive chat, routing and transfers, messaging channels such as WhatsApp and Instagram, audio and video calls, workflows. |
| Professional | ₹750 | 100,000 visitors, unlimited chats, 5 chatbots | Adds conversation monitoring, dynamic FAQs, auto-translation, real-time reports and custom widgets. |
| Enterprise | ₹1,200 | 200,000 visitors, unlimited chats, 10 chatbots | Adds Answer Bot, hybrid and AI self-help bots trained on your web pages, company enrichment, telephony and PBX integration, audit logs. |
Zoho India list price per operator per month, billed annually, as of October 2026, excluding GST. Visitor tracking, chatbots, bot sessions and brands can be added on. SalesIQ is also included in Zoho One and Zoho CRM Plus.
From silent website to qualified leads in CRM
The aim is that every useful conversation ends up as a CRM record with an owner, whether a person or a bot handled it.
- 1
Journey review
We look at which pages bring enquiries, what visitors ask, who should answer and when, and what counts as a qualified lead.
- 2
Widget and routing
Chat widget, departments, business hours, routing, canned replies and messaging channels set up and tested.
- 3
Bots and CRM
Bots built for qualification, callbacks and FAQs, and SalesIQ connected to Zoho CRM with lead assignment rules.
- 4
Training and tuning
Operators trained on the console and mobile app, then bot flows and routing adjusted after the first few weeks of real chats.
Six reasons live chat brings in no leads
A widget that pops up on every page within seconds, so visitors close it out of habit.
No one online and no bot, so the chat shows as available and nobody answers.
Bots that try to answer everything, frustrating visitors who just want a person.
Chats not linked to Zoho CRM, so leads live in the SalesIQ console and are never followed up.
WhatsApp and Instagram left on separate phones, so the team still answers in three places.
Proactive messages written once and never reviewed against what visitors actually ask.
Zoho SalesIQ and CRM, delivered
A published case study, with the client name and what was built.
Zoho SalesIQ — common questions
How much does Zoho SalesIQ cost in India?
Zoho SalesIQ has a Free plan for 3 operators. Paid plans are priced per operator: Basic ₹350 a month, Professional ₹750 and Enterprise ₹1,200, billed annually and excluding GST (October 2026), each with set visitor, chat and bot limits. It is also included in Zoho One and Zoho CRM Plus. Our implementation fee is separate and one-off.
Does Zoho SalesIQ work with WhatsApp and Instagram?
Yes. From the Basic plan, messaging channels including WhatsApp, Instagram, Facebook Messenger and Telegram are answered from the same console as website chat, and those conversations can create CRM leads too.
How does Zoho SalesIQ connect to Zoho CRM?
Chats create or update Zoho CRM leads and contacts with the transcript, visitor activity shows on the CRM record, and operators see CRM details during the chat. We set up which chats create leads and how they are assigned.
Can a chatbot answer customers outside office hours?
Yes. A codeless bot can qualify a visitor, collect contact details and book a callback at any hour. On Enterprise, Answer Bot and AI bots can answer from your help articles and web pages.
Is Zoho SalesIQ the same as Zoho Desk live chat?
Zoho Desk's live chat is provided by Zoho SalesIQ. SalesIQ handles the conversation; Desk tracks support requests to closure. Many businesses use SalesIQ for sales chat and pass support chats to Desk.
Related pages
- Zoho CRMWhere chat leads land, with the conversation attached.
- Zoho DeskSupport tickets for chats that need follow-up.
- Feamish case studyZoho CRM and SalesIQ for a GCC business.
- Zoho OneSalesIQ, CRM, Desk and 40+ apps on one licence.
- Zoho Marketing AutomationJourneys that nurture the leads your chats capture.
- Zoho Partner in KeralaEvery Zoho app we implement in Kerala, across all 14 districts.
Talk to us about Zoho SalesIQ
Tell us about your website traffic, which channels customers message you on, and who answers them today. We will tell you which plan fits and how the setup would work.
- Chat widget and routing set up around your team's hours
- Bots that qualify leads and book callbacks
- WhatsApp and Instagram in the same console
- Every useful chat saved as a Zoho CRM lead
Tech Geum is a Zoho Authorized Partner implementing Zoho for businesses across India and the GCC, and for Kerala's fourteen districts from our base in Malappuram.